mangOH red with wp7603 & SierraWireless SIM card network connectivity issue


#1

Hi,

I recently got a mangoh-red board with wp7603 and a starter Sierra-Wireless 100MB SIM card.

The mangoh/legato firmware / app framework build and installed worked as described in the getting started guide. I registered the mangoh-red system in AirVantage using the IMEI.

I have run into an issue with network connectivity that I hope you can help with.

I am powering on the mangoh-red module in Maryland/USA with the Sierra-Wireless SIM card and the module is connecting to AT&T network . However it is only connecting to UMTS n/w (not LTE) and is failing registration. I am also not seeing any status information for this device on AirVantage

==
results of cm radio
Power: ON
Current Network Operator: AT&T
Current RAT: UMTS network (LE_MRC_RAT_UMTS)
Status: Registration was denied, usually because of invalid access credentials (LE_MRC_REG_DENIED)
Signal: Weak signal strength (2)
PS: Packet Switched Not registered (LE_MRC_REG_NONE)
The results of cm sim info is
Type: EXTERNAL_SLOT_1
ICCID: 8933240100000630xxxx
Home Network Operator: Proximus
EID:
IMSI: 20601882194xxxx
Phone Number:

The results of cm sim info is

Type: EXTERNAL_SLOT_1
ICCID: 8933240100000630xxxx
Home Network Operator: Proximus
EID:
IMSI: 20601882194xxxx
Phone Number:

I also tried changing the APN from “internet.sierrawireless.com” to “NXTGENPHONE” for AT&T and still couldn’t get connected.

result of cm data :

Index: 1
APN: NXTGENPHONE
PDP Type: IPV4
Connected: no

here is the CM info results:

Device: WP7603
IMEI: 35740908010xxxx
IMEISV: 4
FSN: U3746286290610
Firmware Version: SWI9X07Y_02.14.04.00 000000 jenkins 2018/02/14 20:19:41
Bootloader Version: SWI9X07Y_02.14.04.00 000000 jenkins 2018/02/14 20:19:41
MCU Version: 002.007
PRI Part Number (PN): 9906965
PRI Revision: 002.003
Carrier PRI Name: GENERIC
Carrier PRI Revision: 002.025_000
SKU: 1103194
Last Reset Cause: Power Down

Please let me know what I am missing here.

Thanks.


mangOH red unable to connect "Registration was denied"
#2

Is your antenna connected properly?


#3

I think it is connected well - I re-seated the antenna . I am connecting both the main and the diversity antennas. Also, I am able to:

  1. See the AT&T UMTS NW with the SierraWireless SIM card
  2. See the Verizon LTE NW with a separate VZW SIM - however, here too I get registration denied message.

#4

Can you enter the following and provide the response?
cm info
cm radio off
cm radio on
cm data
cm data connect

Also, what is the apn with Sierra Wireless SIM?